Terms & Conditions

1. Privacy Policy

Last Updated: January 2025

Information We Collect

We collect information you provide directly to us, such as when you make a purchase or contact us for support. This may include your name, email address, shipping address, and payment information.

How We Use Your Information

We use the information we collect to process orders, communicate with you, improve our services, and comply with legal obligations.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of marketing communications at any time.

2. Terms of Service

Last Updated: January 2025

Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement.

Use License

Permission is granted to temporarily download one copy of the materials on Mindfield Art's website for personal, non-commercial transitory viewing only.

Prohibited Uses

You may not use our website for any unlawful purpose or to solicit others to perform unlawful acts.

Limitation of Liability

In no event shall Mindfield Art, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages.

3. Return & Refund Policy

Last Updated: January 2025

Return Window

We offer a 30-day return policy from the date of delivery. Items must be in original condition, unused, and in original packaging.

Return Process

To initiate a return, please contact us at support@mindfieldart.com with your order number and reason for return. We will provide you with return instructions and a return authorization number.

Refund Process

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the item was defective or we sent the wrong item.

Non-Returnable Items

Custom orders, personalized items, and digital products are not eligible for returns.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund at no cost to you.

4. Shipping Policy

Last Updated: January 2025

Processing Time

Orders are typically processed within 3-5 business days. Processing time may be longer during peak seasons or holidays.

Shipping Methods

Shipping is included in the product price. We offer standard delivery to UK addresses.

Delivery Time

Standard delivery: 5-7 business days

International Shipping

We ship to most countries worldwide. International shipping times vary by destination and may take 7-21 business days.

Shipping Restrictions

Some items may be restricted from shipping to certain countries due to local regulations or customs restrictions.

Tracking Information

Once your order ships, you will receive a tracking number via email to monitor your package's progress.

5. Contact Information

Last Updated: January 2025

Business Information

Company: Mindfield Art
Email: support@mindfieldart.com
Instagram: @mindfieldart

Legal Inquiries

For legal matters, privacy concerns, or policy questions, please contact us at support@mindfieldart.com

Response Time

We aim to respond to all inquiries within 24-48 hours during business days.